We use Royal mail and DPD shipping services. Orders under £80 will ship by Royal Mail, over £80 are shipped via DPD. If you opt for Express Shipping, that will go via DPD. Orders sent via DPD can be live tracked, orders sent via Royal Mail cannot.
Currently we do not support international shipping. We are based in the UK but do ship to Rep.Ireland also.
Orders under £80 sent by Royal Mail generally take 3-5 working days to arrive, Orders over £80, or via Express Shipping generally arrive within 1-2 working days. We do not process any orders between the hours of 5pm on a Fri, through to 9am on a Monday, or on public holidays.
We accept payments securely by debit and credit cards, or via your PayPal account. Card payments are processed over a 128bit encrypted channel to SagePay’s payment gateway. Just look for the green lock in your browser to show the connection is secure.
Your transaction is completely secure, when using our card payment terminal or PayPal the payment information is sent directly to our payment processor via a secure connection (https), we do not actually receive any of your payment details and your details cannot be intercepted by hackers.
To place an order online, simply navigate to the page for product(s) you are interest in and click the ‘Add to Cart’ button. You will be presented with the option to review your basket or checkout straight away. Enter your details and complete the transaction. You will be notified if the order is successful.
During the working week, orders can be processed and despatched within an hour or two, in that time you are able to cancel an order by visiting the order page (see footer menu) and choosing to cancel the order. Alternatively you can contact customer services via the support page and quote the order number asking for a cancellation. If your order is despatched before your cancellation request is received, you will need to wait for the item to arrive then use the free returns system and send it back, but do not open the item.
You do not need an account to place an order, but without creating an account you can’t access the account page and manage your orders. You do not need an account to return an item.
Visit the orders page (see footer menu) and enter your order number to track your order status. When an item is shipped via DPD (over £80 value or Express Shipping) you will get a tracking reference. Orders under £80 sent via free shipping do not receive a tracking reference.
Visit the Returns page and follow the simple instructions to initiate a return. Please be aware that returns can take 7-14 working days to process due to shipping and administration. Returns are free and you will incur no costs processing a return.